TSG Shield Logo
Texas Based MSP

Your Own IT Department.
Solutions Scaled for You.

Home of "Fanatical Tech Support"

Full-stack managed IT services for startups, small and medium businesses. From helpdesk to AI integration, we keep your technology running so you can focus on what matters to your business. Startups move fast, and we move with you, scaling our services organically so you're never overpaying for what you don't yet need. As you grow, we grow with you, adding the right services at the right time, without the enterprise price tag.

24/7
Helpdesk Support
100%
US-Based Team
SMB
Focused
TX
Headquartered

Full Managed IT Services

Everything your business needs to stay secure, connected, and competitive.

Essentials
Core support for lean, growing teams.
$120/user/mo
  • Helpdesk & End-User Support
  • Employee Lifecycle Management
  • Device Management
  • Application Management
View Full Details
Complete
Next level IT support.
$199/user/mo
  • Everything in Secure, plus:
  • IT Consulting & vCIO
  • Business Continuity / Disaster Recovery
  • Vendor Management
  • Compliance Reports
  • Priority Response SLA
View Full Details

Texas Built, 100% US Based

Tex-Support Group is a U.S.-based managed IT service provider headquartered in Austin, Texas, delivering enterprise-level IT solutions to Start-ups, small and medium-sized businesses throughout the state, and the USA.

Our mission is to provide reliable, proactive IT support that enables Texas local businesses to operate with confidence, free from concerns about downtime, cybersecurity threats, or technology limitations.

Whether you're running a single-location business or managing multiple sites, we tailor our services to meet your unique needs, budget, and industry requirements. By serving as your trusted IT partner, we provide the expertise and capabilities of a dedicated IT department without the cost and complexity of building one in-house.

From managed IT services, AI integrations, cybersecurity to cloud solutions and strategic technology planning, we're committed to helping your business stay secure, productive, and prepared for growth.

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Helpdesk ONLINE
Network STABLE
Security PROTECTED
Cloud SYNCED
Backup VERIFIED
AI Services ACTIVE
 
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Texas Roots
We understand the Texas business landscape.
🇺🇸
100% US-Based
All support and operations based in the United States.
🤝
SMB Focused
Pricing and solutions built for growing businesses.
Proactive Monitoring
We fix issues before they affect your business.

Everything IT, Under One Roof

We deliver a complete portfolio of managed IT services tailored specifically for Startups and small to medium-sized businesses. From day-to-day support and cybersecurity to AI implementation and strategic IT planning, we provide everything your organization needs to operate securely, efficiently, and confidently.

🖥️
Helpdesk & End-User Support
Dedicated support team available around the clock for your employees. Fast ticket resolution, remote assistance, and on-site visits when needed.
RemoteOn-Site24/7Ticketing
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🧑‍💼
Employee Lifecycle Management
Full IT management of the employee journey,from day-one onboarding to secure offboarding when employees leave, protecting your business at every stage.
OnboardingOffboardingAccess MgmtSecurity
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📱
Device Management (MDM)
Centralized management of laptops, phones, and tablets. Enforce security policies, push updates, and remotely wipe lost or stolen devices.
MDMBYODPatch Mgmt
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🧩
Application Management
Installation, licensing, updates, and troubleshooting for the software your business runs on, kept current and working.
LicensingUpdatesSupport
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🌐
Network Management
Full management of your network infrastructure,routers, switches, firewalls, and wireless. Proactive monitoring and performance optimization.
FirewallSD-WANWi-FiVPN
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🔒
Cybersecurity
End-to-end security solutions including threat monitoring, endpoint protection, and compliance. EDR / Compliance / RBAC
EDRSIEMEmail SecurityCompliance
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🤖
AI Integration
Bring AI-powered efficiency to your business. We implement and manage AI tools, automation workflows, and Microsoft Copilot deployments.
CopilotAutomationAI ToolsWorkflows
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💾
Business Continuity
Comprehensive data protection and rapid recovery solutions. Ensure business continuity with tested backup strategies and documented recovery plans.
BDROffsite Backup
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☁️
Cloud Services
Design, migration, and ongoing management of cloud environments. Microsoft 365, Azure, and hybrid cloud solutions tailored to your business.
Microsoft 365AzureBackupMigration
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📋
IT Consulting & vCIO
Strategic technology planning, budgeting, and roadmapping. Act as your virtual CIO to align IT investments with your business goals.
vCIOIT RoadmapBudgeting
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📊
Compliance
Reporting and documentation to help you meet industry regulations and internal security policies, and stay audit-ready year-round.
ReportingAuditsPolicy
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Request a Free IT Assessment

Simple, Transparent Plans

Every business has different needs. The tiers below are a starting point to guide your budget, not a one-size-fits-all quote. Reach out and tell us about your team size, industry, and current setup, and we'll put together the most accurate pricing for your business.

Essentials
Core support for lean, growing teams.
$120/user/mo
  • Helpdesk & End-User Support
  • Employee Lifecycle Management
  • Device Management
  • Application Management
View Full Details
Complete
Next level IT support.
$199/user/mo
  • Everything in Secure, plus:
  • IT Consulting & vCIO
  • Business Continuity / Disaster Recovery
  • Vendor Management
  • Compliance Reports
  • Priority Response SLA
View Full Details

Extra project work billed separately on top of any plan. Volume pricing available for 50+ users.

Core IT Support for
Lean, Growing Teams

Essentials covers the foundation every business needs: responsive helpdesk support, smooth employee transitions, and full visibility into the devices and applications your team relies on every day. Starting at $120/user/mo.

🖥️
Helpdesk & End-User Support
Remote and on-site support for your whole team. Fast ticket resolution so employees stay productive instead of stuck.
🧑‍💼
Employee Lifecycle Management
Structured onboarding and offboarding for every hire and departure, so accounts, access, and equipment are handled correctly every time.
📱
Device Management
Centralized tracking and management of laptops, phones, and tablets, with security policies enforced consistently across your fleet.
🧩
Application Management
Installation, licensing, updates, and troubleshooting for the software your business runs on, kept current and working.

What's Included

Essentials is built for businesses that need dependable day-to-day IT support without the overhead of an in-house department. Every ticket, from a forgotten password to a malfunctioning printer, is logged, tracked, and resolved by our helpdesk team, remotely first, on-site when the issue calls for it.

When someone joins or leaves your company, we handle the entire IT side of that transition: account creation, access provisioning, hardware setup, and, when someone departs, a clean and secure offboarding that protects your business data.

We also keep an accurate inventory of every device and application in use across your organization, so nothing falls through the cracks, licenses stay current, patches get applied, and you always know what's running where.

Get Started with Essentials

Full Protection for
Security-Conscious Businesses

Secure builds on Essentials with the layers of protection modern businesses can't operate without: active threat defense, a professionally managed network, and AI tools that make your team faster. Starting at $160/user/mo.

Includes everything in Essentials, plus:
🔒
Cybersecurity
Endpoint detection and response, email security, and ongoing threat monitoring to keep attackers out and your data safe.
🌐
Network Management
Full management of routers, switches, firewalls, and Wi-Fi, with proactive monitoring to catch issues before they cause downtime.
🤖
AI Integration
Implementation and management of AI tools, automation workflows, and Microsoft Copilot to help your team work smarter.
Everything in Essentials
Helpdesk, employee lifecycle management, device management, and application management, all still included.

What's Included

Secure is designed for businesses that handle sensitive data, face compliance requirements, or simply can't afford the cost of a security incident. On top of everything in Essentials, we actively monitor your environment for threats, protect your inboxes from phishing and malware, and keep endpoints locked down with modern detection and response tools.

Your network, the routers, switches, firewalls, and wireless access points that everything else depends on, is fully managed and proactively monitored, so problems get caught and fixed before they turn into downtime.

We also bring modern AI tools into your workflow, from Microsoft Copilot deployments to custom automations, so your team spends less time on repetitive work and more time on what actually moves your business forward.

Get Started with Secure

Next Level IT Support

Complete is our white-glove tier: strategic guidance, disaster-ready backups, vendor coordination, and compliance reporting, all backed by our fastest response times. Starting at $199/user/mo.

Includes everything in Secure, plus:
📋
IT Consulting & vCIO
Strategic technology planning, budgeting, and roadmapping. We act as your virtual CIO to align IT investments with your business goals.
💾
Business Continuity / Disaster Recovery
Tested backup strategies and documented recovery plans, so your business can bounce back quickly from any disruption.
🤝
Vendor Management
We coordinate directly with your software and hardware vendors on your behalf, so you don't have to chase support tickets yourself.
📊
Compliance Reports
Regular reporting to help demonstrate compliance with industry regulations and internal security policies.

What's Included

Complete is for businesses that can't afford downtime and want a true strategic technology partner, not just a support desk. On top of every Essentials and Secure feature, you get a virtual CIO who helps plan your technology roadmap, budget for what's ahead, and make sure your IT investments actually serve your business goals.

Your data is protected by tested, documented backup and disaster recovery plans, so if the worst happens, hardware failure, ransomware, human error, you're back up and running with minimal disruption, not starting from zero.

We also manage your relationships with software and hardware vendors directly, and provide regular compliance reporting so you always have documentation ready when it's needed. All of it backed by our highest-priority response SLA.

Get Started with Complete

Let's Talk About Your IT Needs

Ready to simplify your IT? Reach out for a free, no-obligation assessment of your current infrastructure.

Location
5900 Balcones Drive, Ste. 100
Austin, TX 78731
Support Hours
24/7 Helpdesk Available
Business Hours: Mon–Fri, 8am–6pm CST

Always-On Support for
Your Entire Team

When technology gets in the way of work, we get out of the way fast. Our helpdesk team resolves issues remotely or on-site,so your employees stay productive.

📞
Multi-Channel Support
Reach us by phone, email, or ticketing portal. We meet your team where they are.
Fast Response Times
Critical issues are escalated immediately. Most tickets resolved within the hour.
🖥️
Remote & On-Site
We resolve most issues remotely. For hardware or hands-on needs, we dispatch to your location.
📊
Ticketing & Reporting
Full visibility into open tickets, resolution times, and recurring issues with monthly reports.

Fanatical Tech Support

Our Helpdesk service delivers full-spectrum end-user IT support, from credential resets and application troubleshooting to hardware diagnostics, replacements, and peripheral configuration. No issue is too small or too complex. We handle it all, so your team stays productive and focused on what drives your business forward.

"Fanatical Tech Support" isn't a marketing term for us, it's embedded in our DNA. From the first ticket to the last resolution, every interaction reflects our commitment to going beyond the expected. We don't just fix problems, we own them, follow them through, and make sure you're satisfied before we close them out.

Every support request is logged, prioritized, and tracked through our professional ticketing system with defined SLAs. You'll always have real-time visibility into the status of any open issue, and our technicians proactively communicate updates at every stage, no chasing, no guessing, no one left in the dark.

Get a Free Assessment

Put AI to Work
in Your Business

AI isn't just for big tech companies. We help Start-ups and SMBs implement practical, impactful AI tools that save time, reduce costs, and give your team a competitive edge.

🤖
AI Flavor of Choice
Deploy and configure ChatGPT, Claude, Gemini, Copilot, and more across your organization for AI-assisted productivity.
⚙️
Workflow Automation
Automate repetitive tasks using Power Automate, Zapier, and custom AI workflows tailored to your business.
💬
AI Chatbots
Deploy intelligent chatbots for customer service, internal helpdesk, or employee onboarding support.
📈
AI-Driven Insights
Leverage AI analytics tools to turn your business data into actionable insights and smarter decisions.

Why AI Integration Matters

Businesses that adopt AI tools today are building a significant advantage over those that wait. From drafting emails and summarizing meetings to automating invoicing and analyzing customer trends, AI handles the repetitive so your people can focus on the meaningful. We deploy AI agents to automate your workflows, eliminating manual processes and freeing your team to focus on higher-value work. We start with an AI readiness assessment to understand your current tools, workflows, and pain points. From there, we identify the highest-impact opportunities and implement solutions that integrate seamlessly with what you already use. Our team provides ongoing support to ensure your staff uses and benefits from the AI tools deployed.

Get a Free Assessment

A Network That
Never Lets You Down

Your network is the backbone of your business. We design, manage, and monitor it 24/7 so you never have to think about it.

🔥
Firewall Management
Enterprise-grade firewall configuration, rule management, and continuous threat monitoring.
📡
Wi-Fi & Wireless
Reliable, secure wireless coverage across your entire facility with proper segmentation and guest access controls.
🔗
VPN & Remote Access
Secure remote access solutions that keep your team connected and your data protected from anywhere.
📊
24/7 Monitoring
Proactive network monitoring with instant alerts and automated response to performance issues.

Proactive, Not Reactive

From routers and switches to firewalls and wireless access points, we manage every layer of your network. We also handle ISP coordination, bandwidth planning, and SD-WAN deployments for businesses with multiple locations.

Every network we manage is fully documented, topology diagrams, device inventories, configuration backups, so you always have a complete picture of your infrastructure and we can recover quickly in any scenario.

Get a Free Assessment

Protect What
Matters Most

Cyber threats don't discriminate by company size. Small and medium businesses are among the most targeted,and least protected. We change that with enterprise-grade security built for your budget.

🛡️
Endpoint Protection (EDR)
Advanced threat detection and response on every device,laptops, desktops, and servers.
📧
Email Security
Block phishing, malware, and business email compromise before it reaches your inbox.
🔍
Monitoring
Security event monitoring and incident response to detect and contain threats in real time.
📋
Compliance Support
We help you meet SOC2, PCI, and other regulatory requirements without the headache.

A Multi-Layered Defense Approach

Effective cybersecurity requires multiple layers of protection working together. We help deploy endpoint protection, email filtering, DNS security, multi-factor authentication, and user awareness training to reduce risk and stop threats before they impact your business.

We regularly assess your environment to identify vulnerabilities, review security controls, and provide clear, actionable recommendations. Our reports are written in plain English, helping you understand what matters most and what steps to take next.

If a security incident occurs, our team responds quickly to contain the threat, restore affected systems, and minimize disruption. We also provide detailed documentation to support compliance requirements, insurance claims, and future security improvements.

The result is a proactive, resilient security strategy that protects your business today while preparing for the threats of tomorrow.

Get a Free Assessment

Move to the Cloud
With Confidence

Whether you're just starting your cloud journey or optimizing an existing environment, we design and manage cloud solutions that are secure, scalable, and built around your business needs.

📦
Microsoft 365 and Google Workspaces
Licensing, deployment, configuration, and ongoing management of your Microsoft 365 and Google Workspaces environment.
☁️
Azure Google AWS
Infrastructure, virtual machines, and cloud-hosted applications in the Cloud.
🔄
Cloud Migration
Seamless migration of on-premise servers, applications, and data to the cloud with minimal disruption.
💾
Cloud Backup
Automated, encrypted cloud backups with rapid restore capabilities for your critical business data.

Flexibility, Scalability, and Control

Modern businesses need technology that can adapt as they grow. We help you leverage secure, cloud-based infrastructure to reduce the cost and complexity of maintaining on-premise hardware while improving reliability, performance, and accessibility. With cloud solutions, your team can securely access the applications, files, and collaboration tools they need from anywhere, whether they are working in the office, remotely, or on the go.

Our team manages and supports your Microsoft 365 and Google Workspace environments, ensuring your users have the right licenses, configurations, and access controls in place. We help your organization stay productive, scalable, and prepared for future growth.

Get a Free Assessment

From Day One
to Last Day, Secured

Every employee that joins or leaves your company is an IT event with real security implications. We manage the full technology lifecycle of your workforce, ensuring seamless onboarding and, critically, airtight offboarding.

Onboarding

💻
Device Provisioning
Laptops, desktops, and mobile devices configured, secured, and ready before the employee's first day. No waiting, no day-one setup delays.
🔑
Account Provisioning
Microsoft 365, email, VPN, and all business applications provisioned with the correct permissions and access levels for the role.
🔒
Security Enrollment
MFA, endpoint protection, MDM enrollment, and conditional access policies applied to every new device and account from day one.
📋
Standardized Checklists
Custom onboarding checklists tailored to your business, roles, and departments, every hire gets the same consistent, professional experience.

We work directly with your HR team to receive new hire information in advance of the start date. Every account is created, every application is licensed, and every device is configured and tested before the employee walks in the door. Their first day is productive from the first hour.

Our onboarding process is fully documented and repeatable, whether you're hiring one person or ten, the experience is consistent, secure, and aligned with your IT policies and compliance requirements.

Offboarding & Security

🚫
Immediate Access Revocation
The moment an employee is separated, we disable all accounts, Microsoft 365, VPN, email, cloud apps, and internal systems, within minutes, not days.
📱
Device Recovery & Wipe
Company devices are recovered and remotely wiped. Personal devices enrolled in MDM are unenrolled and stripped of company data immediately.
🔐
Credential & MFA Termination
All passwords are reset, MFA tokens revoked, and active sessions terminated across every platform, eliminating any lingering access paths.
📧
Email & Data Preservation
Departing employee mailboxes and files are preserved, transferred to the appropriate manager, and archived per your retention and compliance policies.
🔍
Access Audit
A full audit of every system, application, and shared resource the employee had access to, ensuring nothing is missed and every door is closed.
📋
Offboarding Documentation
A complete offboarding report documenting every action taken, critical for compliance, HR records, and any future security review or legal matter.
⚠ Why Offboarding Security Matters

Disgruntled or departing employees are one of the most significant and overlooked security risks a business faces. A former employee retaining access to company email, file storage, or internal systems, even accidentally, creates serious exposure: data theft, sabotage, compliance violations, and liability.

Studies show that a large percentage of data breaches involve insider threats or former employees. Many businesses don't realize how many access points a single employee accumulates over time, shared passwords, cloud app logins, VPN credentials, and more.

We treat every employee departure as a security event. Our offboarding process is fast, thorough, and documented, giving you peace of mind that your data and systems are protected the moment someone walks out the door.

Get a Free Assessment

When the Worst Happens,
We're Ready

Ransomware, hardware failure, accidental deletion, natural disaster, data loss can happen in seconds. Our backup and disaster recovery solutions ensure your business bounces back fast, every time.

💾
Automated Backups
Scheduled, encrypted backups of servers, workstations, and cloud data, verified daily.
☁️
Offsite & Cloud Storage
Backups stored offsite and in the cloud so a local disaster can never take everything down.
Rapid Recovery
Defined RTO and RPO targets with tested recovery procedures so you're never guessing under pressure.
📋
Disaster Recovery Plan
Documented, tested recovery plans for every scenario, ransomware, hardware failure, and more.

Backup & Disaster Recovery

We eliminate that uncertainty by proactively managing, monitoring, and verifying your backups to ensure they are ready when you need them most. Using a proven 3-2-1 backup strategy and immutable cloud backups, we protect your business from hardware failures, accidental deletion, ransomware, and other disasters. We develop and test disaster recovery plans, ensuring your systems, data, and team are prepared to recover quickly and minimize downtime when unexpected events occur.

Get a Free Assessment

Every Device,
Under Control

From company-issued laptops to personal phones accessing work email,every device in your environment is a potential security risk. We manage and secure them all from a single platform.

💻
Intune Jamf Kandji JumpCloud
Industry-leading MDM platforms for managing Windows, macOS, iOS, and Android devices at scale.
🔄
Patch Management
Automated OS and software updates deployed on schedule,no more outdated, vulnerable systems.
📱
BYOD Support
Secure personal devices accessing company data without compromising employee privacy.
🗑️
Remote Wipe
Instantly wipe lost or stolen devices to protect sensitive company data,remotely, from anywhere.

Full Visibility Across Your Fleet

Do you know exactly how many devices have access to your company data right now? Most businesses don't. Our MDM solution gives you a complete, real-time inventory of every managed device,its health, compliance status, and installed software.

We enforce security policies across every device,requiring encryption, screen locks, and up-to-date software before any device can access company resources. Non-compliant devices are flagged and remediated automatically.

When an employee leaves or a device goes missing, we act immediately,revoking access and wiping sensitive data within minutes, not hours. Your data stays yours, no matter what happens to the device.

Get a Free Assessment

Strategic IT Leadership
Without the C-Suite Cost

You don't need a full-time CIO to make smart technology decisions. Our virtual CIO service gives you executive-level IT strategy, planning, and guidance at a fraction of the cost.

🗺️
IT Roadmapping
A 12–36 month technology roadmap aligned to your business goals, budget, and growth plans.
💰
Budget Planning
Accurate IT budgeting with no surprises,hardware refresh cycles, licensing, and project costs planned in advance.
🤝
Vendor Management
We manage your technology vendors, negotiate contracts, and hold them accountable so you don't have to.
📊
Business Reviews
Quarterly business reviews to assess performance, review spend, and adjust your IT strategy as your business evolves.

Technology Aligned to Your Business

Too many businesses make technology decisions reactively,buying new equipment when the old breaks, adopting tools because a vendor called, or spending on software nobody uses. Our vCIO service brings intention and strategy to every IT decision.

We start by understanding your business,your goals, your growth plans, your pain points, and your budget. From there, we build a technology roadmap that makes your IT an asset rather than a cost center.

Our vCIO acts as your technology advocate in leadership meetings, helps you evaluate new tools objectively, and ensures every IT investment delivers measurable value to your business.

Get a Free Assessment

Your Software,
Always Current and Working

From installation to licensing to day-to-day troubleshooting, we manage the applications your business depends on so they're always up to date and running the way they should.

📦
Installation & Setup
New software rolled out correctly the first time, configured to your team's workflow.
🔑
License Management
Tracking and renewing software licenses so you're never over-paying or caught out of compliance.
🔄
Updates & Patching
Applications kept current with the latest updates and security patches, without disrupting your team.
🛠️
Troubleshooting
Fast diagnosis and resolution when an application isn't working the way it should.

Software That Just Works

Your business runs on a stack of applications, from everyday productivity tools to specialized line-of-business software. When any piece of that stack breaks or falls out of date, it slows everyone down. We manage that entire stack on your behalf.

We keep an accurate inventory of every application in use across your organization, track license renewals before they lapse, and make sure updates and security patches get applied without disrupting your team's workday.

When something does go wrong, a crash, a compatibility issue, a feature that stops working, our team diagnoses and resolves it quickly, so your business software stays a tool your team relies on, not a source of frustration.

Get a Free Assessment

Stay Audit-Ready,
Year-Round

Meeting industry regulations and internal security policies shouldn't be a scramble every time an audit comes up. We help you document controls and stay ready at all times.

📄
Compliance Reporting
Regular, documented reports showing where your business stands against relevant regulations and policies.
🔍
Gap Assessments
Identify where your current setup falls short of compliance requirements, before an auditor does.
📁
Documentation
Clear, organized records of your security controls and policies, ready to hand over when needed.
🛡️
Policy Support
Guidance on internal security policies that align with the standards your industry requires.

Compliance Without the Scramble

Whether you're navigating industry-specific regulations or your own internal security policies, compliance works best as an ongoing practice, not a last-minute scramble before an audit. We build that practice into your regular IT operations.

We regularly assess your environment against the standards that matter to your business, flag gaps before they become findings, and keep documentation organized and current, so you're never caught unprepared.

When an audit or review does come up, you'll have clear, well-organized records ready to go, backed by a technology partner who already knows where your business stands.

Get a Free Assessment